FirstCry
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
FirstCry Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FirstCry has 1.8 star rating based on 445 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend FirstCry to a friend or colleague.
- Rating Distribution
Pros: I m very pissed i need an executive, Variety, Delivery was fast.
Cons: Customer care, Delivery service, Exchange policy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FirstCry has 1.8 star rating based on 445 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend FirstCry to a friend or colleague.
- Rating Distribution
Pros: I m very pissed i need an executive, Variety, Delivery was fast.
Cons: Customer care, Delivery service, Exchange policy.Recent recommendations regarding this business are as follows: "don't buy baby products from firstcry except clothes", "Boycott firstcry", "Worst customer service", "Very bad experience with the customer care no help given", "Bad customer care service and try to purshase from store".
Most users ask FirstCry for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top FirstCry Reviews
"Urgent: Request for Resolution Regarding Order Delivery Issue"
Dear First Cry Team, I hope this message finds you well. I'm writing regarding Order ID 2430****ASC54AA678. This marks the third time I've had to escalate this...
"Poor quality dispatched"
hi ordered himalya product but the packed bottle is broken and half of quantity already leaked now unable to return for this product nor exchange kindly refund...
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Verified Buyer |
Secaucus, New Jersey
Broken quality dispatched not getting revert on customer carecomplaint
User's recommendation: don't buy anything except clothes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return request cancelled without my privilege
- Return rejected keh karan
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Enquiry about my replacement
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong product received
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing Items in Order #182****QLB781EF30- Urgent Assistance Required
I am writing to report a discrepancy with my recent order #182****QLB781EF30, which I received on 11th of October 2023. Unfortunately, I have encountered an issue where two items are missing from the package, and I would appreciate your assistance in resolving this matter.
The missing items from my order are as follows:
Product Name 1.
Battery insert part
Product Name 2. projector
Find attachment
I have already tried to contact your customer service through the provided contact methods, but I have not received any response or resolution so far. I understand that such issues can sometimes occur, and I believe there might have been a mistake during the packing and shipping process.
I kindly request your prompt attention and assistance in resolving this issue. Please let me know how we can proceed to rectify this situation and ensure I receive the missing items as soon as possible.
If there is any additional information or documentation required from my end, please do not hesitate to let me know, and I will provide it promptly.
I value the products and services provided by First Cry and hope that we can quickly resolve this matter to my satisfaction.
Your assistance in this regard will be greatly appreciated.
Thank you for your prompt attention to this issue. I look forward to hearing from you soon and having this matter resolved in a timely fashion.
User's recommendation: Exchange this item
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
In babyhug steel bottle leakage issue
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuwait City, Al Asimah Governorate
Resolved: Firstcry doing Fraud Deduction money 2 Times
Company fixed the issue and I have been provided with apology. I have my all proof he deducted money extra and provide false reason for deductions.
So I mail again and again. Then give Full Refund.
I ordered many items but one shirt too big then I exchange again send same size then I Return no need anymore. Everytime he refund and deduct tranfer to source account.
But when I ordered cycle for my kid he cancel my order without my permission and Again deduct 403.67 Rs and said it's previous amount not paid buy you it's system problem but when I check in my cash refund option it's totally shown It's already deducted so why he said like this.
Next time I don't ordered anything and I also share this issue with my friends also. don't buy anything from Firstcry it's doing fraud with customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order id 1358****KEI9654C95
- No customer service
- No customer care
Preferred solution: Full refund
User's recommendation: Try with some other options not with first cry
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kozhikode, Kerala
Received wrong product without product tag and invoice
User's recommendation: Bad customer care service and try to purshase from store
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong product received
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Received wrong product
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bhagalpur, Bihar
Not getting issue resolved since few week
- Product not easily return
- Customer care is not reachable
Preferred solution: Full refund
User's recommendation: Except clothes don't buy any product from firstcry
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubendorf, Zurich
Showroom not exchange
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Urgent: Request for Resolution Regarding Order Delivery Issue
Dear First Cry Team,
I hope this message finds you well.
I'm writing regarding Order ID 2430****ASC54AA678. This marks the third time I've had to escalate this particular issue, and I'm reaching out with a sense of frustration and disappointment.
As a loyal customer with a consistent purchase history at First Cry, I've come to expect a certain level of service reliability.
However, despite your promises of "Next Day Delivery," I've consistently faced delays with each order, including the current one.
It's disheartening to see such marketing claims when they don't align with the reality of delivery times. I value transparency in my transactions, and it's imperative for me to make informed decisions when placing orders.
I kindly request honesty and clarity in your delivery estimations. If an item cannot be guaranteed for next-day delivery, please refrain from labeling it as such. This not only affects my shopping experience but also undermines the trust I've placed in First Cry as my preferred retailer.
I urge you to prioritize the dispatch and delivery of my order promptly.
Swift resolution of this matter would greatly alleviate my current frustrations and reaffirm my confidence in your service.
Thank you for your attention to this matter. I eagerly await your prompt response and resolution.
Best regards,
Tamanna Sood
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Muktsar, Punjab Province
Showroom not exchange
Kota, Rajasthan
Order cancelled but it's paid
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