FirstCry
FirstCry Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FirstCry has 1.5 star rating based on 995 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend FirstCry to a friend or colleague.
- Rating Distribution
Pros: I m very pissed i need an executive, Variety, No pros.
Cons: Customer care, Delivery service, Exchange policy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FirstCry has 1.5 star rating based on 995 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend FirstCry to a friend or colleague.
- Rating Distribution
Pros: I m very pissed i need an executive, Variety, No pros.
Cons: Customer care, Delivery service, Exchange policy.Recent recommendations regarding this business are as follows: "Book only when Cash on Delivery is available", "The services of first cry were very good earlier I was very much impressed by the quick delivery and pick up and also refund but passed few days my experience is not good I am very much disappointed by the behaviour of the delivery people and also of the company they are trying to dump all their products in your account with no proper pickup", "All issues cannot be sorted out through automated replies. Sometimes we need to talk to someone to explain the issue", "Don't but replacement product better to buy from shop than online platform", "Don't purchase".
Most users ask FirstCry for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top FirstCry Reviews
"Not satisfied with the product"
First is best app for the babies.producta are good.Cost is low.Providing coupon code for all the products or extra discount.I really happy with the First cry...
"Product replacement cancelled by seller"
We have purchased 2 in 1 tricycle for our babies. After the assembly we have noticed the handle bar is too close the first rider and not enough room for legs....
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Verified Reviewer |
Hyderabad, Telangana
Product replacement cancelled by seller
We have purchased 2 in 1 tricycle for our babies. After the assembly we have noticed the handle bar is too close the first rider and not enough room for legs.
Next day we have raised a request for replacement and the company has cancelled our request. Customer care number gives us limited options to choose with automated voice and the issue is very hard to resolv.
User's recommendation: If you cant talk to cc please dont waste your money on buying products from this company
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Verified Reviewer |
Saint Petersburg, Florida
: Return Pickup Not Done – Return Request Cancelled Without My Consent
Subject
Dear FirstCry Customer Support,
I am writing to report an issue regarding my recent order (Order No: 595****QGT3DE33A7) for Pine Kids Velcro Closure Solid Coloured School Shoes White (Size EU 36).
I had placed a return request on 23rd July 2025 due to a size issue (Return ID: 12132****). However, the item has not yet been picked up, and now the return request status is showing as "Cancelled" in the application.
I did not cancel the return request myself.
Additionally, the return window has now expired on 27th July 2025, which is very unfair since the delay was not from my side.
Kindly look into this matter urgently and arrange for the pickup and refund of the product. Please confirm the next steps at the earliest.
Customer Details:
Name: Pamarthi Balayya
Mobile: +91-8179****35
Alternate Mobile: +91-8328****64
Delivery Address: 13/94, Appanalapeta, Rajupeta, Tiruvuru, NTR District, Andhra Pradesh 521235
Looking forward to a quick resolution.
Thank you,
Pamarthi Balayya
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer984312****
Already used product sent to me was very bad, so please give me new products. Please return. I've already emailed, so you first called customer service but got no response.
Preferred solution: Deliver product or service ordered
User's recommendation: Please return 4 product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cheating by pickup person , customer care chat did not help
I self-returned Arias cotton jumpsuit as per the customer care firstcry.com. Bella Mama wine-colour cotton nightgown was picked up as I had ordered for return.
'Bella Mama 100% Cotton.' Refund of the amount of the same is not done yet.
Customer care is not helping. They are not understanding the problem at all.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelay my order
Could you please track my order and let me know how long take time for deliver I needed please
Thank you
Norway, South Carolina
Wrong frock bhje h or refund Dene s mana karreh
Hamara peyment kha liye h hume glt product bhejkr hmare peyment lkr ab waps nhi dere hamari koi madad nhi karre h plz help
User's recommendation: Froud h firs cry app koi yaha s shopping n kare
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegarding order request
I have registered my India number in Firstcry.com; however, I am calling the customer care from my Australia number as I am staying in Australia. They are trying to send an OTP to my registered number while being on the call.
The OTP doesn't come while being on the call. It seems my number has been blocked.
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Navi Mumbai, Maharashtra
Request for Sender Details – Tracking ID: 401156****6065
Subject: Request for Sender Details Tracking ID: 401156****6065
Dear Customer Support Team,
I have received a delivery for a Baby Hug Tricycle under the tracking ID: 401156****6065. However, I would like to know the sender's details (name, address, and contact information) for my records. Is the order genuine or fraud?
Kindly provide the sender information associated with this shipment or let me know the procedure to obtain it.
Please find my details below for reference:
Name: Nikhil Patil
Delivery Address: Vastu Vitthal, New Panvel
Thank you for your assistance.
Best regards,
Nikhil Patil
829133****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pune, Maharashtra
Delay delivery
I ordered a watch from FirstCry.com and at the time of booking, it clearly showed delivery by tomorrow. It's been three full days and still not delivered. This is completely unacceptable and a blatant failure on your part.
Preferred solution: Deliver product or service ordered
User's recommendation: Book only when Cash on Delivery is available
Ahmedabad, Gujarat
Shipment delayed
Not response accepted and service is so slow your firstcry name change and new name latecry please sir
Kayamkulam, Kerala
Change colour of the product from pink to grey
Change the colour of the product from pink to grey. Make sure the product is grey in colour.
We ordered the product having grey in colour. So, be aware of the colour of the product, so that the customer builds up satisfaction about your dealings.
Thank you. Thomas Devasia
Return an item
Return an item of rabbit. Babyhug product to be ordered.
Always used to purchase babyhug product but by mistake we ordered rabbit we are not happy with that product.Plz exchange it.
We need product of stroller brand babyhug. We will be thankful to you.we are adjusted to babyhug quality and durability.
- We are happy purchase every product in it
- Some items we cannot return it in made mistake not seen it is only replacement has
Preferred solution: Return an item of rabbit. Exchange we need babyhug product.
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Verified Reviewer |
Ranchi, Jharkhand
Return request rejected on the failure of pick up because of delivery boy absence
This is to inform you that from last two times I am facing the problem of rejection of Return even after approval of Return with no pick up . No one comes to pick the product and after two three days the account shows that the return has been rejected and on several reminders of Return request no one comes to pick the product and after that it shows that the return window has expired this is quite disappointing and my money is blocked leading to bad experience with your company in shopping this will lead to customer loss and bad faith in your company .So , kindly try to resolve it otherwise you are going to lose valuable customer of yours who is regular one and even has held club membership in the past.
User's recommendation: The services of first cry were very good earlier I was very much impressed by the quick delivery and pick up and also refund but passed few days my experience is not good I am very much disappointed by the behaviour of the delivery people and also of the company they are trying to dump all their products in your account with no proper pickup
Mumbai, Maharashtra
Product not deliver
I have ordered 1 kurta for my daughter, but it was not delivered to me and the status is showing delivered in the FirstCry app.
The product detail: 111540****78
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Verified ReviewerOrder
मन आरडर कय थ पन कड गलत हन क वजह स अब तक न त आरडर आय ह और न कई कल और न पस वपस ..मझ मर समसय क समधन चहए. I need help
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Verified ReviewerResolved: Out for delivery
I am writing to raise an urgent concern regarding the non-delivery of my order placed on June 29, 2025, through FirstCry.com. The products were scheduled for delivery by 4th July and 8th July, but both are still marked as 'Out for Delivery' for several days with no actual delivery made till date (13th July).
Order & Product Details:
Order Date: June 29, 2025
Order Platform: FirstCry
Courier Partner: XpressBees
Items in the Order:
1. Ollington St. Cotton T-Shirt & Joggers Set Expected delivery: 4th July 2025
2. Yamama Karaoke Machine & Little Driver Toy Expected delivery: 8th July 2025
Both products are showing the status 'Out for Delivery' for multiple days without any actual delivery or contact from the delivery team. This delay is highly inconvenient, especially since these were intended as gifts for a specific occasion.
Preferred solution: Deliver product or service ordered
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